Frequently Asked Questions
Quick answers about delivery, insurance, rentals, and getting the equipment you need.
- Do you deliver medical supplies to my home?
- Yes. We offer free local delivery and setup throughout our service area — within 50 miles of our Concord, CA store. We bring the equipment to your home, assemble it, and show you how to use it safely.
- Why aren't prices listed on your website?
- Pricing for durable medical equipment depends on your specific needs, insurance coverage, and whether you buy or rent. Instead of listing generic prices, we give you a free, personalized quote and check what your insurance will cover — so you get the best possible price.
- What insurance plans do you accept?
- We're in-network with Medicare, Medi-Cal, Tricare, and major PPO plans including Aetna, Blue Shield, Humana, and United HealthCare, plus Contra Costa Health Plan and Partnership Health Plan. If you don't see your plan, contact us — we'll verify your benefits for you.
- Can I rent equipment instead of buying it?
- Yes. Many items — including hospital beds, wheelchairs, and oxygen concentrators — are available to rent short- or long-term, which is ideal for recovery after surgery or an illness. Ask us about rental options for any product.
- Do you offer custom fittings?
- We provide professional measurements and fittings for compression stockings and garments, as well as private, compassionate post-mastectomy bra and breast-form fittings by experienced staff.
- How quickly can I get my equipment?
- Many in-stock items can be delivered the same or next business day within our service area. For insurance-covered equipment that needs a physician's order, we'll help gather the paperwork and move as fast as possible.
Still have questions?
Tell us about your situation and our team will recommend the right equipment, check your insurance, and arrange delivery.